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Client Satisfaction Survey 2016 – Results

advenateam16_400x220Across three key areas, the results of Advena’s Client Satisfaction Survey for 2016 are testament to our policy of continuous improvement right across our service provision:

1. Value
We asked clients if they thought Advena provided an extremely competitively priced service – none of the respondents disagreed.

2. Efficiency
98% of respondents agreed that Advena are always very responsive to questions, queries and requests for information.

3. Effectiveness
96% of respondents said they relied on the regulatory advice provided by Advena, using it as an important part of their decision-making processes.

Our 2016 survey also saw a surge in recognition of our free regulatory newsletter as an “important service”. Respondents regard it as an invaluable means to keep up-to-date with the ever-changing regulations and standards, including the landmark decision for the UK to leave the European Union – referred to as ‘Brexit’ by the media.

We would like to thank all who participated in our 2016 survey and reaffirm our commitment to continuously improve our consultancy services, whilst maintaining competitive cost-effective rates.

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